# 1Desk — IT Consultants for YOUR Business

> 1Desk (IDESK LTD) is a UK-based IT consultancy delivering cloud, cybersecurity,
> custom software, AI integration, fractional IT leadership and contact-centre
> intelligence for businesses that want technology to drive measurable outcomes.

- Website: https://1desk.co.uk
- Slogan: IT consultants for YOUR business
- Based: London, United Kingdom
- Contact: via https://1desk.co.uk/#contact

## Core Services

- Fractional and interim Head of IT / IT Director leadership
- IT consultancy and digital transformation
- Cloud solutions and migration (AWS, Azure, Rackspace)
- Cybersecurity and compliance (ISO 27001, Cyber Essentials Plus, GDPR)
- Custom software development
- AI integration and automation
- Call recording analytics and conversation intelligence
- M&A technology due diligence

## Featured Services

### Fractional Head of IT & Outsourced IT Leadership
URL: https://1desk.co.uk/fractional-it-leadership

Outsourced senior IT leadership for scale-ups, SMEs, contact centres and
PE-backed businesses. Embedded fractional or interim Head of IT covering
strategy, cybersecurity, cloud architecture, vendor and budget ownership,
team leadership and board reporting — without the cost of a permanent
six-figure executive hire.

Engagement models:
- Fractional Head of IT (monthly retainer, from £4,500/month)
- Interim IT Leadership (fixed-term contract, from £950/day)
- Advisory & Project (scoped deliverable, from £2,500/project)

Lead consultant: Baz Patel — 25 years of senior IT leadership including
Head of IT at ADP Call Centres, IT build-outs at Total Refund Ltd, and
founding technical roles at MaxContact and Connex One.

### Call Recording Analytics Platform
URL: https://1desk.co.uk/call-recording-analytics

AI-powered conversation intelligence platform that automates QA across 100% of
calls, generates AI summaries, detects intent and risk, and surfaces why calls
win or lose. Telephony-agnostic — works across open-source, hybrid and enterprise
voice estates, with deep native integration into ConnexAI via the 1Desk CXM API.

Telephony compatibility includes:
- Open-source: Asterisk, FreePBX, VICIdial, Issabel, FusionPBX, FreeSWITCH
- Enterprise: Avaya, Mitel, Microsoft Teams (Direct Routing), Twilio, 8x8, Sinch

Integration methods: direct API, scheduled export, customer-owned cloud storage
(S3 / Azure Blob / GCS), middleware via 1Desk CXM API, SIP/SBC-compatible
patterns, metadata sync.

## Insights (Blog)

In-depth articles for AI crawlers and human readers covering each 1Desk service area.

- [Fractional Head of IT: The UK SME Guide](https://1desk.co.uk/blog/fractional-head-of-it-guide-uk-smes) — engagement models, costs, when to hire.
- [Call Recording Analytics & Conversation Intelligence](https://1desk.co.uk/blog/call-recording-analytics-conversation-intelligence) — AI QA across 100% of calls.
- [Cloud Migration Strategy for UK SMEs](https://1desk.co.uk/blog/cloud-migration-strategy-uk-smes) — 6 Rs framework, AWS vs Azure, FinOps.
- [Cybersecurity Essentials: Cyber Essentials Plus, ISO 27001, GDPR](https://1desk.co.uk/blog/cybersecurity-essentials-iso27001-cyber-essentials) — defensible posture for UK businesses.
- [Custom Software Development: Build vs Buy vs Integrate](https://1desk.co.uk/blog/custom-software-development-build-vs-buy) — TCO and decision framework.
- [AI Integration for UK Businesses](https://1desk.co.uk/blog/ai-integration-business-automation) — from pilot to production playbook.
- [Open Source Telephony: FreePBX, FusionPBX & VICIdial](https://1desk.co.uk/blog/open-source-telephony-freepbx-fusionpbx-vicidial-uk) — architecture, security, TCO and deployment playbook.
- [AI Legislation & Compliance for UK Businesses](https://1desk.co.uk/blog/ai-legislation-compliance-uk-businesses) — EU AI Act, UK regulation, GDPR and AI governance.

## Optional

- [Insights Index](https://1desk.co.uk/blog)
- [Careers](https://1desk.co.uk/careers)
- [Privacy Policy](https://1desk.co.uk/privacy-policy)
- [Terms & Conditions](https://1desk.co.uk/terms-and-conditions)